Transformative impact of disruptive technologies in public services- DT-TRANSFORMATIONS-02-2018-2019-2020

The H2020 Transformations-2 challenge is to assess the potential benefits and risks of using disruptive technologies in public administrations as well as the social impact, including the impact on public servants, of using them for government processes and governance (e.g. for registers, for archiving, for decision-making processes, etc.). In addition, the political, socio-economic, legal and cultural implications of disruptive technologies and their acceptance are important not only for public administrations, but also for citizens.Scope:The use of disruptive technologies (such as block-chain, big data analytics, Internet of Things, virtual reality, augmented reality, artificial intelligence, algorithmic techniques, simulations and gamification) in public administrations, public goods, public governance, public engagement, public-private partnerships, public third sector partnerships and policy impact assessment is growing and can be very beneficial. Yet, the real potential impact of such technologies and the ways in which they can disrupt the existing landscape of public services and legal procedures and can replace present solutions and processes are largely unknown. As a result, deploying these disruptive technologies in public administration requires a thorough assessment of their potential impact, benefits and risks for the delivery of public goods.

Source: Transformative impact of disruptive technologies in public services